OpenAI launches Presence for enterprise agents
OpenAI Presence is an enterprise product for deploying controlled AI agents across customer support and internal operations. It combines model reasoning with permissions, policies, evaluations, escalation rules, and tooling to improve agents after deployment.
- Presence is available today for voice and chat agents, including customer support, outbound sales, and high-risk internal workflows.
- OpenAI says its own phone support deployment now resolves 75% of inbound issues without human assistance after meeting or exceeding internal frontline support benchmarks.
- The product is offered through limited general availability for eligible enterprise customers and is not yet a self-serve product.
